Shipping and Returns

RETURNS & EXCHANGES

Please choose carefully when making your order.  We can offer a refund, or exchange your full-priced products within 15 days of delivery. The product must be perfect condition within original packaging. Excludes sale items.

If you do want to return the item you purchased for any reason, please send us an email at hellolisabuscomb@gmail.com.  We will respond to your email within 48 hours and give you all of the return instructions.  You will need to cover the cost of returning the item/s to us and we do recommend adding tracking to your return delivery.

Allow up to 2 weeks for the receipt and processing of your return. A refund will be issued to the original form of payment. You’ll receive confirmation by email when your return is completed. .

If there is a product fault, we will happily meet consumer rights and exchange or refund your item.

Order processing time

Some prints are always in stock, while others are printed to order.  

Orders of in stock prints will be processed within 48 hours.  Orders printed by order will be processed within 3 days.

If your order is urgent, please get in touch before ordering and we can advise the stock availability.

Tracking orders

We track all orders to New Zealand addresses. 

For International orders you have the option of tracked or untracked.  Please note if you select a non-tracked option we are not able to see where your package is at one time.  If the package does not arrive, we will need to file a claim with NZ Post.  No refunds or replacements can be made until the process is complete with NZ Post.

FREE Shipping

Free shipping applies to New Zealand orders $65 and above.  The threshold is based on the final cart value.

Shipping costs

New Zealand standard shipping is $6.50 and rural delivery is $9.00

Shipping to Australia is $15.00

International shipping is $20.00

I understand shipping costs are expensive but the rates above do not cover the full cost unfortunately.  Shipping costs have increased dramatically over the past few years.  I recommend sharing a delivery with a friend if you can to save on postage.

All goods are shipped from New Zealand.   

How long does shipping take?

We currently use New Zealand Post for delivery of orders. 

Within New Zealand the estimated time is between 1-4 business days.  For Australian orders please allow up to 2 weeks on average.  For International orders please allow up to 3 weeks on average.  Please note there are additional delays due to COVID so the times above may be extended.

The exact delivery times are outside of our control once the parcel has been collected by New Zealand Post.  A delivery confirmation email is sent once processed and includes your tracking number.

Thank you for your support x