Shipping policy

We track all orders to New Zealand addresses. 

For International orders you have the option of tracked or untracked.  Please note if you select a non-tracked option we are not able to see where your package is once it reaches the destination country.  If the package does not arrive, we will need to file a claim with NZ Post.  No refunds or replacements can be made until the process is complete with NZ Post.

FREE Shipping

Free shipping applies to New Zealand orders $65 and above.  The threshold is based on the final cart value.

Shipping costs

New Zealand standard shipping is $5.00, and rural delivery is $9.00

Shipping to Australia is $10.00NZD untracked.

FREE Australian shipping for orders $65 and above.

International shipping:

$25.00NZD untracked

$35.00NZD tracked

I understand shipping costs are expensive, but the rates above do not cover the full cost, unfortunately.  I also share a portion of the shipping costs.  Shipping costs have increased dramatically over the past few years.  I recommend sharing a delivery with a friend if you can to save on postage.

All goods are shipped from New Zealand.   

How long does shipping take?

We currently use New Zealand Post for the delivery of orders. 

Within New Zealand the estimated time is between 1-4 business days.  For Australian orders, please allow up to 2 weeks on average.  For International orders, please allow up to 3 weeks on average.  Please note there are additional delays due to COVID, so the times above may be extended.

The exact delivery times are outside of our control once the parcel has been collected by New Zealand Post.  A delivery confirmation email is sent once processed by New Zealand Post and includes your tracking number.

Thank you for your support x